Regular labels with just names do not provide the possibility to contact the owner once an item has been found. Our QR coded labels have the child’s name on just like regular name labels, so if they are lost in the class, they are able to be returned to the child immediately, so our labels are basically the same as a regular name labels but with the added benefit and addition of the QR code to help with recovery in the playground and outside school activities, such as holidays, camps and sports.

Only your child’s name and their personal unique QR code is on the label.

When someone finds an item and scans the QR code, the finder is requested to provide the following; the finders first name, where it was found, message, email address and an image upload

No, the QR code does not hold any personal information. The QR code is a link to a authenticated messaging system, which is seperate from our secure database where your data is stored, so no personal data can be extracted from the QR code.

No, anyone with a mobile phone can scan and send you a notification.

Absolutely. Its designed so that anyone, being a member or not, can scan and notify you. This is especially good for when you are on holiday, school camps, sports events etc

No, you do not need to buy more. When your subscription renews, the system automatically sends you a new complete set of labels (with the same QR codes), so you never have to worry about remembering to renew.

You monthly subscription is $3.49 per monthly for 12 months. When you sign up, same as the annual plan, you will be sent 21 x iron-on labels and 21 x stick-on labels. The monthly subscription has been offered for those that do not want to outlay a large sum of money in one go, particularly the larger families.

If you are not happy with your labels or our system, we will do what we can to try rectify your dissatisfaction, however if you still would like to cancel, then you may cancel at any time.

You sure can. Ordering more labels is a simple and easy process done through your profile. A new set of either 21 x iron-on or 21 x stick-on labels is $10.00 per set.

Not at all, your subscription will continue as normal as your QR codes will be the same.

All your info and data it stored in a 12 digit encrypted password, SMS time-based one-time Password (OTP) algorithm protected database, which is seperate from our messaging system that has its own industry standard encrypted data security, access control and password controls. We use Stripe as our payment gateway system, who have their own cybersecurity, authentication, monitoring and safeguard systems, therefore there is no need for us to hold your credit card details. So in a broad nutshell, your data is very secure at every corner of our system.

To protect you at all times, only you and one single administrator has access to your general profile information. Your credit card details and your encrypted messages, cannot be accessed by anyone other than you, ever.

You do not need to provided these details at all, if you do not want to, these are optional.

You can check our data policy, but in short we only use your data to ensure your labels and messages go to the right places, ie your address, your email and your mobile.

You will receive an sms and email notification telling you your child’s item has been found and that you can view your new message from the finder in your profile. It will not tell you what that message says or provide any links, but will ask you to login to your account to view your messages. This way you will always know that our messages are not spam and only you can view them.

Completely. They have been extensively tested to ensure no discolouration, fading or de-lamination. Our labels are the highest quality stickers available on the market and will last many years if adhered according to the application instructions.

Not at all. We have tested our labels extensively, and If you adhere them correctly according to the application instructions, they will last as long as any other screen print garment you have, literally 1000s of washes.

There is no app, you simply go online, sign up and that’s it, done. If you need to change your profile or messages, you just log back in to your profile as and when needed.

Our system is a subscription based product, you have to subscribe. To have access to a functioning QR code, the secure messaging system needs two go through platform, and this is what you need to be signed up to. Your label QR codes will not function without a subscription, however your labels will still have your child’s name on them, same as any other name label.

Unfortunately shipping is not included. We can’t control the fluctuations in shipping prices and therefore need to charge separately for these.

There are no other fees out hidden costs. Once you have subscribed to your preferred membership, that’s it, that figure (other than the shipping costs) is the only amount you will pay.