These Subscription Terms and Conditions (“Terms”) govern the use of the Loscop Label web application subscription service (“Service”) provided by Loscop Pty Ltd (“we,” “us,” or “our”).

1. Subscription Services & Account

By purchasing a subscription to the Service, you agree to pay the applicable subscription fees as set forth in the platform and comply with any additional terms and conditions provided to you in connection with the Service.

When you create an account with us, by registering you are required to provide your name, and last name, mobile number, email address, basic location and create a password. In order to create an account with Loscop, you must be at least 16 years of age.

Please provide complete, current and accurate information about yourself as requested, and keep that information up to date.

You are responsible for safeguarding the confidentiality of your username and password that you use to access your account. You agree not to disclose your username or password to any third party. You are solely and fully responsible for any activities or actions taken under your account, whether or not you have authorised such activities or actions. Please immediately notify Loscop (info@loscop.com)of any unauthorised disclosure of your password or use of your account.

2. Billing and Payment

The subscription fee for the Service will be charged as a “subscription” payment method at the time of you subscribing. The subscription will automatically renew at the end of the billing period, unless you cancel the subscription before the end of the annual or monthly term. You may cancel your subscription at any time, and the cancellation will take effect at the end of the current billing period, however if you are cancelling a monthly subscription, the difference of the remainder of the annual subscription will be deducted at the end of that period, this is to ensure we cover the cost of the printing and shipping of your labels.

If there is a problem with collecting payment from your credit or debit card or other chosen payment method after we have confirmed receipt of your order, we may not print or dispatch your order until we have confirmed the payment.

We require payment in full before we print your order or before you are able to access your QR codes.

3. Taxes

If you are placing your order in Australia, GST will be added in the price shown at the Checkout.

4. Orders

Your subscription confirmation automatically starts processing your order for printing as soon as it is placed, therefore we are unable to make any changes or cancel your order after it has been submitted by you.

We may refuse to fulfil your order at any time and for any reason, however should this happen, we will let you know and refund your payment.

5. Delivery

Printing typically takes 2–4 business days, and shipping around 4 business days. Please note that during peak times, dispatch timeframes may be longer,  but we will always do our best to get your order to you as quick as possible. If you have any issues please contact our customer service team at info@loscop.com

Once your order has been dispatched, we will let you know when it’s on the way.

6. Shipping Costs

Shipping of your labels within Australia is charged at a flat rate of $4.90 and shown in your total at the checkout when subscribing.

We currently do not ship overseas. This feature will be updated soon.

7. Defects and Faults

If you find a defect or fault in your labels, please contact our team immediately to see if we can rectify the problem. Quality of the entire experience is our number one priority.

We may ask you to return the product to us for inspection or send photos so that we can assess the defect, and to make sure it isn’t repeated.

If the fault is a Loscop defect, you will be entitled to a replacement, under Australian Consumer Law if the product:

• is not of acceptable quality;
• does not match the description;

Correct usage and application instructions are on your label sleeve, please ensure you have followed them correctly first. A product will not be deemed faulty if the defect is from an incorrect application or use.

8. Subscription Cancellation

An annual plan is a one-time upfront payment of AU$29.99, which provides a 365 day subscription and access to the mobile application. This subscription includes 21 x iron-on labels and 21 x stick-on labels. Once your one-time upfront payment has been received, we print and posted your labels to you. From then on, you may cancel you subscription at anytime and you will be able to use the app for the remainder of the outstanding period with no additional charge.

A monthly plan is annum based and divided into 12 x equal payments (one each month) of AU$3.49 each month, totalling AU$41.88 for the plan. This plan provides a 365 day subscription and access to the mobile application as well as 21 x iron-on labels and 21 x stick-on labels. Once your first upfront payment has been received, we print and post your labels to you. From then on, you may cancel your subscription at anytime, however you will only have access to your mobile application for the remainder of the billing month. As we have printed and posted you your labels, you will also be charge a cancellation fee to cover the cost of printing and posting your labels. The cancellation fee is calculated on the total of a typical annual plan, minus the payments you have already made to date on your monthly subscriptions.

For both annual and monthly subscriptions, once your annual subscription has expired and you have opted to end your subscription, your QR codes will be blocked from further use until such time your subscription has been renewed.

9. Subscription Renewal

As both annual and monthly plans are annual based, a month prior to the end of your annual subscription, you will be notified that your plan is coming to an end and that it will renew automatically once the period ends, unless you cancel your subscription.

At the time that it automatically renews and your payment has been received, you will automatically be sent a new set of labels, in the same format as previous.

10. Refunds

All subscription fees are non-refundable, and we do not provide refunds or credits for any partial subscription periods.

11. Modifications to the Service and Prices

Loscop reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Prices of all subscriptions, including but not limited to monthly subscription plan fees, are subject to change upon 30 days’ notice from us.

12. Termination

We reserve the right to terminate your subscription in the event of any violation of these Terms or any unauthorised use of the Service.

13. Limitation of Liability

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Your remedy for any defective or faulty products are set out as per the Australian Consumer Law.

Other than as specified in that policy in connection with defective products, Loscop will not otherwise be liable for any loss or damage (including indirect or consequential loss or damage) however caused which may be suffered or incurred or which may arise directly or indirectly in respect of the use by you of a Loscop product or service or this website, except to the extent that such liability cannot be excluded by law.

To the fullest extent permissible by applicable law, the maximum liability of Loscop arising out of or in connection with the provision of or failure to provide any products or services shall be the actual price paid for the subscription.

By ordering products and using services, or by otherwise indicating acceptance of these terms, you acknowledge that you have read and reviewed these terms in their entirety. You agree to these terms, and these terms constitute binding and enforceable obligations to you.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

If any of these terms are unenforceable or held to be invalid, the offending provision(s) will be removed and the remaining terms remain in force.

Any failure by Loscop to immediately enforce these terms will not be deemed a waiver of its rights to take any such action.

Any claim arising out of or in connection with this website or any products and services supplied by Loscop is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this website or the supply of products or services are exclusively subject to the jurisdiction of the courts of  Victoria.

Loscop is operated from Australia. Loscop does not represent or warrant that its service and/or products, or any part of the Loscop website and web application, is appropriate or available for use in any particular country. If you access this website, you do so on your own initiative and at your own risk, and are responsible for complying with all local laws, rules and regulations that may apply locally or otherwise to your use of this website.

We may limit the availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

15. Our Intellectual Property

This website, Web application and Label design is owned and operated solely by Loscop. This website and our social media channels contain material which is owned by or licensed to us.

The content, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, product names and shapes, data compilations and software and its compilation, and the website and mobile app itself, is protected by copyrights, trademarks and/or other intellectual property rights.

You may only use these materials for your personal and non-commercial purposes.

You may not:

• modify, create, copy, distribute, transmit, display, reproduce, duplicate, publish, licence, create derivative works from, or offer for sale any information contained on, or obtained from, the website or mobile app
• download (other than page caching) or modify the website, or any portion of it
• reproduced, duplicated, copied, sold, resold, visited, or otherwise exploit for any commercial purpose any part of the website
• frame or utilise framing techniques to enclose any trademark, logo, Loscop QR style and shape of label or other proprietary information (including images, text, page layout, or form) of Loscop
• use any other “hidden text” utilising Loscop name or trademarks
• use any Loscop logo, Loscop QR style and shape of label or other proprietary graphic or trademark as part of the link

Our social media form a large part of our business, so you must not:

• breach the security of the website and/or webapplication, test or scan the vulnerability of the website and web application, or make any unauthorised modifications to the website and web application;
• use any robot, spider, scraping device, deep link, or any other automatic tool or algorithm, or any manual process that performs the same function, to copy or use any content or any part of the content on the website and/or webapplication, or to reproduce or separately store or use such content;
• use the website and/or web application or any content in any way that is unlawful, illegal or breaches the rights of Loscop or any third party;
• use the website and/or web application in any way that otherwise breaches these terms and conditions;
• interfere with any other persons use or enjoyment of the website and/or web application, including harassing, intimidating or threatening others;
• post, or transmit to the website or web application any:
  • abusive, obscene, defamatory, distasteful, offensive, controversial, hateful, provocative, discriminatory, or otherwise inappropriate material;
  • misinformation or misleading information, unproven or unsupported accusations against individuals or organisations;
  • statement that does not represent your own view or that impersonates or falsely represents any other person;
  • material that infringes the intellectual property rights of others.

If we are made aware of any of these, we reserve the right to remove any content that we consider is in breach of these rules.

Any unauthorised use or breach of the obligations described above immediately terminates the permissions granted by Loscop. Loscop reserves the right in its absolute discretion to suspend or terminate at any time access of any user without notice for any reason. Such suspension or termination does not affect a party’s rights or obligations. Loscop may disclose any information about a user in connection with any investigation of any unauthorised use or breach of obligation, law or other regulation.

We will try our best to make sure the information on our website and web application is current and accurate. If we identify an error, we may change the content without prior notice and send an app update within a few days.

We use cookies to enhance your experience using our website. Please see our Privacy Policy for more information about cookies.

16. Variations

Loscop may vary these terms and conditions at any time, and by continuing to use the website and/or the web application you consent to these changes. Loscop will not make any notification of the change, however these items will be viewable with web application updates.

However, no variation of terms will apply to any confirmed order for products and services, if the variation is made after the order is submitted.

17. Contact Information

If you have any questions about these Terms, please contact us at info@loscop.com.